ONLINE PRIVACY POLICY AGREEMENT
Effective Date
This Privacy Policy is effective as of December 11, 2025.
Overview
Primal Mountain Medical (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us in any other way. By accessing or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information, such as your name, address, email, phone number, and date of birth.
Health Information (Protected Health Information or PHI), such as medical history, lab results, medications, and treatment plans.
Payment Information, including billing details when services are purchased.
Technical Information, such as browser type, IP address, and device information through cookies and analytics tools.
How We Collect Information
We collect information through:
Forms completed on our website
Communications via email, SMS, phone, or HIPAA-compliant platforms
Lab results from certified third-party labs
Transactions processed via HIPAA-compliant and PCI-compliant payment systems
Use of cookies and web beacons on our website for functionality and analytics
How We Use Information
We use your information to:
Provide, manage, and improve our healthcare services
Process transactions and manage billing
Communicate appointment reminders, treatment plans, and updates
Comply with legal obligations and regulatory requirements
Analyze usage patterns and optimize our website performance
Disclosure of Information
We may disclose your information to:
Licensed healthcare providers involved in your treatment
Certified third-party laboratories (e.g., LabCorp, Quest Diagnostics)
HIPAA-compliant electronic health record systems (e.g., Charm EHR)
Payment processors (e.g., Bluefin) to complete transactions
Legal or regulatory authorities when required by law
We do not sell, rent, or share your information with third parties for marketing purposes.
Security and Data Protection
We implement technical, administrative, and physical safeguards to protect your data, including:
HIPAA-compliant storage and communication platforms
Secure socket layer (SSL) encryption for data in transit
Access controls and staff training to prevent unauthorized access
Third-Party Services
We use third-party services, such as cloud hosting and analytics, that comply with applicable data protection regulations. All vendors handling PHI are required to sign Business Associate Agreements (BAAs) and maintain HIPAA compliance.
Use of Cookies and Tracking Technologies
Our website uses cookies and tracking technologies to improve user experience, personalize content, and collect anonymous usage data. You can modify your browser settings to manage cookie preferences.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without verifiable parental consent.
Your Rights
You have the right to access, correct, or request the deletion of your personal information, subject to legal limitations. You may also request a copy of your medical records by contacting us in writing.
Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
International Users
Our services are intended for users within the United States. If you are accessing the site from outside the U.S., you acknowledge and consent to the transfer and processing of your data in the U.S.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Continued use of our services after such changes constitutes your acceptance of the new policy.
Contact Us
If you have questions or concerns about this Privacy Policy or your information, please contact us at:
Primal Mountain Medical
+1 866-913-2828